House Rules

  • The work carried out in the Repair Café is performed free of charge on a vouluntary basis by the repair experts at hand. Visitors carry out the repairs themselves whenever possible, but repair execution on site can help if necessary.
  • The fact that the repairs are being performed by unpaid volunteers reflects the allocation of risks and limitation of liability: neither the organisers of the Repair Café nor the repair experts are liable for any loss that may result from advice or instructions concerning repairs, for the loss of items handed over for repair, for indirect or consequential loss or for any other kind of loss resulting from work performed in the Repair Café. The limitations set forth in these houses rules shall not apply to claims declared justified on the basis of liability arising by virtue of applicable customer protection legislation which can not be lawfully superseded.
  • A voluntary donation is greatly appreciated!
  • Any use of new materials such leads, plugs, fuses etc. or applications should be paid for separately.
  • Visitors offering broken items for repair do so at their own risk.
  • Experts making repairs offer no guarantee for the repairs carried out with their help and are not liable of objects that are repaired in the Repair Café turn out not to work properly at home.
  • Repair experts are entitled to refuse to repair certain objects and are not obliged to reassemble disassembled appliances that can not be repaired.
  • Visitors to Repair Café are solely responsible for the tidy removal of broken objects that could not be repaired.
  • Repair Café is a public event and filming/photographs may be taken for use by Repair Cafe Wales for marketing and publicity uses and on our website and in social media or in any third party publication. Please contact a Repair Café host if you wish to be exempted from this activity.
  • When we’re busy, a maximum of ONE broken item per person will be examined. The visitor will join the back of the queue if there is a second item for repair.

What we do and don’t do

We are a group of enthusiastic amateurs who want to reduce landfill and share our fixing skills. We are not a repair shop, so we appreciate it if we can show you how to fix your item or even get you to do it while we advise! We…..

 

  • need to have time to repair your device. If you arrive within an hour of us closing we may have to decline the repair.
  • need to keep our volunteers safe. So if something is dangerous or dirty, we may decline to repair it.
  • want to avoid competing with local businesses. If it is cost effective for a repair to be done by a shop (i.e. the cost of a repair is much less than the cost of replacement) we may point you to a local repair service.
  • need to maximize the use of our volunteers’ time, so long repairs (esp. laptops) should be booked in advance.

 

For safety and to avoid competing with local business, we don’t do:

  • Microwaves
  • Welding
  • Clothes alterations
  • Adult bike repairs (though we will do a safety check)
  • Mobile phones

 

For IT (computers and laptops)

  • Please book in with us prior to coming as these repairs can take a long time.
  • Please remove any passwords prior to coming as constantly entering them really slows us down. We will ask your permission before making any modifications.
  • Please back-up your own data before arriving. Please see here on how to do this to the cloud, or here on how to do this with an external hard-drive. We can advise you on this if you contact us in advance.
  • If have parts, please bring them, if you need parts, we will tell you where to buy them.
  • For laptops, please bring chargers
  • Please check your machine is not still under warranty
  • Apple makes it very difficult to repair its products. We may be able to do basic diagnostics for MacBooks up to the 2013 models.

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